Frequently Asked Questions

Should you have any question, please have a look at our FAQ below. When you can not find the answer to your question, please do not hesitate to contact us, or sent an email to ikwilkoffie@daveskoffiebranderij.nl

When will I receive my order?

We love it when you drink our freshly roasted coffee, this is why we keep only small quantities on stock. When we do not have the coffee you’ve ordered in stock, we will roast this on Tuesday for you. When you order before Tuesday 08:00 hours, you will have the coffee before the weekend (for shipments in the Netherlands). Please do contact us, when the shippment does not arrive.

What are the shipping cost?

When the order is above €45,00 we have free delivery. Below €45,00 we have a standard fee of €4,25. For delivery outside the Netherlands, we have a standard fee per country.

Can I pick up my order?

You can pick up your order in Hoofddorp, we’ll have to agree on a day and time. Every Saturday we are on the zuiderMRKT and Sunday’s you’ll find us at the Pure Markt, you can pick up your order also here.

How can I return my order?

It is, of course, possible that the products do not meet your expectations. If you make a return notification within 14 days of receiving the goods, you have 14 days to return the products. You will receive the paid order amount including shipping costs within 14 days after we receive the goods. The costs for returning your house to the web store are for your own account. If you use the right of withdrawal, the product with all accessories supplied and if reasonably possible, returned to Dave’s Koffiebranderij in the original condition and packaging. To exercise this right you can contact retouren@daveskoffiebranderij.nl.

I have a complaint, what shall I do?

We really do not like it when you have a complaint about our products. Please send an email to ikwilkoffie@daveskoffiebranderij.nl. We then will review your complaint and try to resolve it to everyone’s satisfaction. After receiving your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, should it be more need time, we will inform you of this. When you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. For consumers in the EU, it is also possible to report complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint is not yet being processed elsewhere, you are free to file the complaint via the platform of the European Union.

Do you deliver outside the Netherlands?

Yes, we do. At this moment we deliver to Belgium, Germany, and Luxembourg. Would you have the delivery to another country, please do contact us, and we will try to make this happen. Outside the Netherlands, we have a shipping fee per country. At checkout, the cost will be calculated.

FAQ Subscriptions.

How do I pay for my subscription?

With Subscriptions, we work with Direct Debit. When you make the initial payment, the Direct Debit will automatically be activated, and by doing this you also agree with Direct Debit. We will Direct Debit the subscription fee periodically from your bank account or credit card.

When will the subscription stop?

We have 2 variants. One variant stops automatically after 3 months, you don’t have to do anything to make it stop.
The other just continues.
You can stop both variant subscriptions at all times. Just send an email to ikwilkoffie@daveskoffiebranderij.nl.

When your coffee has not been sent yet, we will stop the subscription immediately. In the event that your coffee has been sent, it will be the last shipment you receive.

How do I adjust my subscription?

Go to “My Account” and log in. At subscriptions, you can make adjustments. You may also send an email with your request to <a href=”mailto:ikwilkoffie@daveskoffiebranderij.nl”>ikwilkoffie@daveskoffiebranderij.nl</a>.

What are the shipment cost for subscriptions?

We do not charge shipping cost for subscriptions in the Netherlands. For shipments outside the Netherlands, we have to charge the standard fee per country. Please be aware this is for every shipment.

Can I choose the coffee?

No, we choose the coffee for you.